SS&C Blog

BLOGS. June 1, 2021

The Upsides of Intelligent Virtual Agents for Customer Care

Many of us have become used to having intelligent virtual agents (IVAs) in our daily lives. Think of your daily interactions with Alexa, Siri or Google Assistant. With their natural, human-like dialogue and ability to engage with us intelligently—asking and answering questions, offering recommendations, completing tasks on request. It’s easy to forget they’re not human. So it makes sense that companies would want to integrate IVAs into their contact centers.